Q: Why should I preorder an item?
By placing a preorder with Fugitive Toys, you will have first priority from our shipment. Barring any manufacturing mishaps/shortages/acts of god, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as we receive stock.
Q: Do you require prepayment for a preorder item?
Yes, all pre-orders are charged immediately. This will lock your order in and you will have top priority.
Q: What if I order multiple items, both instock and preorder?
Orders do not ship until EVERYTHING is in stock. If you placed an order with multiple pre-orders at various dates, please note that it will not ship until the last item is in stock. If you want items to ship as soon as they come in, please consider separating your orders.
Q: What if I want to group preorders based on the release date?
That is fine. However, please realize that all release dates are estimates. We can not guarantee dates as it depends on the manufacturer. Again, all items will not ship until everything is in stock from your order.
Q: Are the availability dates accurate?
Unfortunately, these are just estimates given to us by the manufacturer. Many times, there may be delays with production or delays with customs. Please note there are many factors which may delay its release.
Q: What if I placed a combined order and one items release is delayed?
If an item is delayed beyond a month, please email us and we will try to accommodate you.
Q: What if you are short shipped and do not receive all of your product from your supplier?
Unfortunately, we have no control over how distributors and manufacturers distribute their inventory. Should this situation arise, we will email you immediately to remedy the situation.
Q: What if I want to cancel a preorder from your site?
Unfortunately, we can not cancel a preorder. A preorder locks you in and guarantees your shipment. Please do not order until you are 100% sure you want the item.
Q: How long will it take you to ship out my preorder once it’s received in your warehouse?
Most preorders are shipped immediately as soon as we receive. We know you want your item so we do everything in our power to ship it out as quickly as possible.
Q: Lastly, why should we preorder from you and not someone else?
Great question! While we don’t guarantee that this is the cheapest price you will find, we do guarantee that your item will be treated with the utmost care. Many of our customers are collectors and we treat your package with this in mind. We will never send you damaged goods. Should the items become damaged during transit, we will always be there for you to remedy the situation. We do not leave our customers high and dry. Customer service is our #1 priority!
Note: By placing a preorder with Fugitive Toys, you are agreeing to all of the above terms and conditions stated in the above policies.